Tide is a leading provider of UK SME business accounts and a rapidly growing FinTech company. They aim to save businesses time and money by offering innovative solutions tailored to SMEs. Tide’s member-driven financial platform is transforming the business banking market, providing not only business accounts but also a comprehensive set of connected admin tools.
Tide is seeking passionate individuals to join their team and contribute to their scale-up journey. They value innovation and aim to build a best-in-class platform to support their members globally. As a Customer Service Associate, you will assist businesses across the UK and play a crucial role in their success. Delivering fast and fluid support, spotting improvement opportunities, and providing clear and honest advice sets Tide apart from traditional banks.
- Identifying patterns and suggesting areas for improvement
- Prioritizing tasks to ensure excellent support experiences for members
- Addressing banking challenges, such as unfamiliar transactions and missing payments
- Mentoring new team members and assisting with back-office tasks
- Excellent verbal and written English skills
- Proficiency in industry tools like Zendesk, GSuite, and Jira
- Ability to effectively communicate with customers to maximize account benefits
- Strong problem-solving skills and a proactive approach to finding solutions
- Exceptional organizational skills
- Experience in customer service within the finance industry and startups
- Availability to work evening and night shifts
- Competitive salary
- Health and life insurance coverage for self and family
- OPD benefits
- Mental well-being support through Plumm
- Learning and development budget
- Work-from-home setup allowance
- Privilege, casual, and sick leave entitlements
- Paid days off for volunteering or personal development activities
Official Notification – To check all details on their official website, applicants can go through the link mentioned below.
Tidean Ways of Working:
Tide prioritizes their members and embraces a data-driven approach, operating as one cohesive team. They offer flexible working arrangements, allowing employees to work remotely from anywhere in their assigned Indian state or a different country for up to 90 days per year. Tide values a transparent and inclusive environment, where diverse perspectives are welcomed and heard.
Tide is committed to diversity and inclusion, considering candidates from all backgrounds and experience levels. They foster an environment where differences are celebrated, and individuals are valued for their unique contributions.