Job Description: Technical Support Associate – VCS- IND
The Technical Support Associate position is a remote work opportunity for individuals in India, specifically focusing on devices and digital content. Associates will be expected to work from an approved home location, ensuring reliable internet connectivity and a suitable work environment for optimal productivity and quality.
Required Knowledge & Skills:
- Action-oriented, self-disciplined, and organized
- Effective time management and ability to prioritize tasks
- Clear communication skills with both internal and external customers
- Strong comprehension skills to understand and address customer issues
- Proficient in composing grammatically correct, concise, and accurate written responses
- Familiarity with desktop/laptop computer systems, Windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills
- Knowledgeable about smart devices and applications
- Familiarity with Amazon devices and digital content
- Flexibility to work in shifts
- Self-driven and motivated with the ability to learn quickly and work independently
- Reliable internet connectivity during working hours
- Disturbance-free work environment during scheduled shifts
Ideal candidates will thrive in a fast-paced, multitasking, high-energy environment. They should possess creative problem-solving skills, analytical thinking, and a dedication to providing excellent customer service.
- Excellent technical support skills, maintaining focus on customer issues
- Ability to empathize with and prioritize customer needs
- Strong interpersonal skills with a diverse customer base
- Conflict resolution, negotiation, and de-escalation skills
- Ownership mindset to resolve challenging customer issues, escalating when necessary
- Ability to identify customer needs and offer appropriate solutions
- Consistent attendance and flexibility with working schedule, including weekends, holidays, and events
- Willingness to work overtime as required, especially during the Christmas holiday season (up to 60 hours per week)
- Effective decision-making, time management, and task prioritization
- Logical and rational approach to problem-solving
- Action-oriented and self-disciplined
- Organized and detail-oriented
- Quick and efficient task prioritization to meet business needs
- Ability to remain calm in highly escalated situations
Minimum qualification is 10+2 (high school diploma). Any graduate or post-graduate is eligible to apply.
How to Apply – All legible and interested candidates have to apply online from the official website or from the given link below.
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form – All candidates must apply on or before (05-06-2023). After the last date, no application form will be submitted.
Benefits: NSA (non-scheduled allowance), OT (overtime), ZETA, and Internet Reimbursement.