Amazon is Hiring CS International Voice Process – Delhi NCR, India

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As an Amazon Customer Service Associate, you will play a vital role in delivering exceptional customer service to our valued Amazon customers. This position requires an action-oriented and flexible problem-solver who can assist customers with order expediting and post-sales problem resolution. You will primarily communicate with customers through mail, chat, and phone, utilizing various software tools to navigate customer accounts, research policies, and provide effective solutions in a fast-paced and enjoyable environment.

Amazon is Hiring CS International Voice Process – Delhi NCR, India

Required Knowledge and Skills:

Communication Skills:

  • Excellent written and verbal communication skills
  • Ability to communicate clearly and accurately with customers
  • Strong documentation skills
  • Good comprehension skills to understand customer issues
  • Ability to concentrate and follow customer issues to resolution without distraction
  • Proficient composition skills to provide grammatically correct and concise written responses
  • Ability to work effectively in both team and independent environments

Computer Knowledge/Skills:

  • Proficiency in using desktop computer systems
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
  • Excellent typing skills
  • Understanding of the Internet, website, and competitor websites
  • Ability to navigate websites successfully
  • Proficient knowledge of email applications
  • Ability to learn using various media
  • Adaptability to changes in the work environment

Customer Focus:

  • Excellent customer service skills, maintaining focus on customer issues in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Strong interpersonal skills with a diverse customer base
  • Conflict resolution, negotiation, and de-escalation skills
  • Ownership mindset to resolve challenging customer issues, escalating when necessary
  • Ability to identify customer needs and provide appropriate solutions
  • Regular and reliable attendance, including adherence to assigned schedules
  • Flexibility with working schedule, including weekends, holidays, and events
  • Willingness to work overtime, up to 60 hours a week, especially during the Christmas holiday season

Problem-Solving Skills:

  • Effective problem-solving skills, including decision-making, time management, and task prioritization
  • Logical and rational approach to problem-solving
  • Action-oriented and self-disciplined
  • Organized and detail-oriented
  • Quick and efficient task prioritization to meet business needs
  • Ability to maintain composure in highly escalated situations


  • Minimum qualification is 10+2 (high school diploma). Any graduate or post-graduate is eligible to apply.
  • Minimum of 6 months of experience in any field

How to Apply – All legible and interested candidates have to apply online from the official website or from the given link below.

Shifts: Rotational
Benefits: NSA (non-scheduled allowance), OT (overtime), ZETA, and Internet Reimbursement.

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