Amazon is Hiring CS International Voice Process – Delhi NCR, India

JOB DESCRIPTION

As an Amazon Customer Service Associate, you will play a vital role in delivering exceptional customer service to our valued Amazon customers. This position requires an action-oriented and flexible problem-solver who can assist customers with order expediting and post-sales problem resolution. You will primarily communicate with customers through mail, chat, and phone, utilizing various software tools to navigate customer accounts, research policies, and provide effective solutions in a fast-paced and enjoyable environment.

Required Knowledge and Skills:

Communication Skills:

• Excellent written and verbal communication skills
• Ability to communicate clearly and accurately with customers
• Strong documentation skills
• Good comprehension skills to understand customer issues
• Ability to concentrate and follow customer issues to resolution without distraction
• Proficient composition skills to provide grammatically correct and concise written responses
• Ability to work effectively in both team and independent environments

Computer Knowledge/Skills:

• Proficiency in using desktop computer systems
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
• Excellent typing skills
• Understanding of the Internet, Amazon.com website, and competitor websites
• Ability to navigate websites successfully
• Proficient knowledge of email applications
• Ability to learn using various media
• Adaptability to changes in the work environment

Customer Focus:

• Excellent customer service skills, maintaining focus on customer issues in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Strong interpersonal skills with a diverse customer base
• Conflict resolution, negotiation, and de-escalation skills
• Ownership mindset to resolve challenging customer issues, escalating when necessary
• Ability to identify customer needs and provide appropriate solutions
• Regular and reliable attendance, including adherence to assigned schedules
• Flexibility with working schedule, including weekends, holidays, and events
• Willingness to work overtime, up to 60 hours a week, especially during the Christmas holiday season

Problem-Solving Skills:

• Effective problem-solving skills, including decision-making, time management, and task prioritization
• Logical and rational approach to problem-solving
• Action-oriented and self-disciplined
• Organized and detail-oriented
• Quick and efficient task prioritization to meet business needs
• Ability to maintain composure in highly escalated situations

BASIC QUALIFICATIONS:

• Minimum qualification is 10+2 (high school diploma). Any graduate or post-graduate is eligible to apply.
• Minimum of 6 months of experience in any field

How to Apply – All legible and interested candidates have to apply online from the official website or from the given link below.

https://www.amazon.jobs/en/jobs/SF230103091/cs-international-voice-process-delhi-ncr-india

Shifts: Rotational
Benefits: NSA (non-scheduled allowance), OT (overtime), ZETA, and Internet Reimbursement.

About Post Author

Admin